Refund & Return Policy
Overview
All artwork sold on this website is produced to order. Due to the nature of printed artwork, all sales are final unless the item arrives damaged or defective.
By placing an order, you acknowledge and agree to the terms outlined in this policy.
No Returns on Printed Artwork
We do not accept returns, exchanges, or refunds on printed artwork, including but not limited to:
- Art prints
- Canvas prints
- Framed artwork
- Custom-sized or made-to-order prints
Once an order has been printed, it cannot be resold or reused, and therefore returns are not possible.
Damaged or Defective Items
If your artwork arrives damaged or defective, we will gladly assist.
To qualify for a replacement or refund:
- You must notify us within 48 hours of delivery
-
Provide clear photos of:
- The damaged item
- The packaging it arrived in
- Include your order number in all correspondence
Once verified, we will either:
- Replace the item at no additional cost, or
- Issue a refund at our discretion if a replacement is not possible
Incorrect Orders
If you receive the wrong artwork due to our error, please contact us within 48 hours of delivery, and we will arrange a replacement.
Colour & Appearance Disclaimer
Please note:
- Colours may vary slightly due to screen settings, lighting, and printing processes
- Minor variations are not considered defects
We cannot offer refunds or returns based on colour differences or personal preference.
Cancellations
Orders may only be cancelled before printing has begun.
Once printing has started, the order cannot be cancelled or refunded.
Contact Us
If you have any questions regarding this policy or your order, please contact us via the website contact form or the email address provided on our site.